Call for banking sector sympathy as flood pain lingers in Queensland and Victoria
HOMEOWNERS stripped of their livelihoods in the Victorian and Queensland floods are bracing for banks to again start demanding mortgage repayments.
The Victorian Financial and Consumer Rights Council says the 240 free financial counselling services across the state are getting hundreds of calls from Victorians worried they face a bleak future when 90-day repayment holidays expire within days.
"This a big and growing problem for us right now," the council's chief executive, Peter Gartlan, said.
"Hundreds of people have come forward in Queensland and the problem is coming to Victoria now."
Mr Gartlan said the holiday period wasn't long enough.
"Three months is not enough time to get on your feet, these were devastating events for some people.
"We want the banks to extend their hardship assistance to match the period of actual hardship experienced by the borrower."
Mr Gartlan's group has joined with the National Financial Counselling Credit Reform Association to call for a uniform approach from the banks to hardship relief.
He said that while banks were entitled to take a case-by-case approach, it was important for "people living next door to each other to be treated the same no matter which bank they are with".
But the banks' powerful lobby group, the Australian Bankers' Association, is resisting the call.
CEO Steven Munchenberg said banks needed to tailor customer assistance because individual circumstances differed.
"The ABA is aware of the financial counsellors' call for standardisation on hardship and we will be talking with them next week as to whether any improvements can be made," he said. "Just because the emergency relief has finished or is due to expire, (it) doesn't mean that the banks' doors are closed on further assistance."
National Australia Bank media manager Sharon Keller said the bank was continuing to assist flood and cyclone-hit customers.
A spokesman for the Commonwealth Bank said some flood-hit borrowers chose not to take up its offer of a three-month repayment break.
ANZ and Westpac said this week they would extend the 90-day period if necessary.
More than 45,000 Victorian households made insurance claims in January and February as a result of storms and floods.